At Sparkle and Shine, we strive to provide high-quality chandelier and lighting solutions. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy in compliance with Google Merchant Center guidelines.
Eligibility for Returns
You may return a product within 7 days from the date of delivery, provided that:
- The item is unused, undamaged, and in its original packaging.
- All accessories, manuals, and original tags are intact.
- The return request is made with proof of purchase (invoice or receipt).
Non-Returnable Items
Certain products are non-returnable, including:
- Custom-made or personalized lighting fixtures.
- Items that have been installed, altered, or damaged by the customer.
- Clearance or final sale items.
- Any product without original packaging or missing accessories.
Return Process
To initiate a return, follow these steps:
- Contact us at +971561924502 with your order details.
- Our team will review your request and provide return shipping instructions.
- Once the item is received and inspected, we will process your refund or exchange.
Refund Process
- Refunds will be issued to the original payment method within 5-7 business days after approval.
- If payment was made via cash on delivery (COD), a store credit or bank transfer refund will be issued.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
Exchanges
- If you received a damaged, defective, or incorrect item, we will offer a free replacement.
- Exchange requests must be made within 7 days of delivery.
Return Shipping Costs
- Customer is responsible for return shipping costs unless the item is defective or incorrect.
- For damaged or defective products, we will provide free return shipping.
Contact Information
For any return inquiries, contact us at:
📞 +971561924502
📧 info@sparkleandshine.ae
📍 Sparkle and Shine Electrics Trading L.L.C, Dubai, UAE